right of withdrawal

RIGHT OF WITHDRAWAL

 

Consumers are entitled to a right of withdrawal according to the following stipulations, whereby a consumer is any natural person who concludes a legal transaction for purposes that can predominantly neither be attributed to their commercial nor their self-employed professional activity:

 

Right of withdrawal:

You have the right to withdraw from this contract within fourteen days without giving any reason. The cancellation period for the delivery of goods is fourteen days from the day on which you or a third party named by you who is not the carrier of the goods took possession of the last goods. The cancellation period when concluding a subscription is fourteen days from the day the contract was concluded.

 

In order to exercise your right of withdrawal, you must send us (ROOQ GmbH, Imstrawberry field 20, 52078 Aachen Tel: +49 (0) 241 41252000, Fax: +49 (0) 241 41252099, email: team@rooq.de) by means of a a clear statement (e.g. a letter sent by post, fax or e-mail) about your decision to withdraw from this contract. You can use the attached sample revocation form for this, but this is not mandatory.

 

To meet the cancellation deadline, it is sufficient for you to send the communication regarding your exercise of the right of cancellation before the cancellation period has expired.

 

Consequences of the revocation:

If you revoke this contract, we have paid you all payments that we have received from you, including the delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us have), immediately and at the latest within fourteen days from the day on which we received the notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged fees for this repayment.

 

Delivery of goods:

In the case of delivery of goods, we may refuse repayment until we have received the goods back or until you have provided proof that you have sent back the goods, whichever is earlier.

You must return or hand over the goods to us immediately and in any event no later than fourteen days from the day on which you inform us of the cancellation of this contract. The deadline is met if you send back the goods before the period of fourteen days has expired.

You bear the direct costs of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

 

For taking out subscriptions:

If you have requested that the services should begin during the cancellation period, you must pay us a reasonable amount that corresponds to the proportion of the services already provided up to the point in time at which you informed us of the exercise of the right of cancellation with regard to this contract compared to the total scope of the services provided for in the contract.

 

-END OF REVOCATION -

 

 

 

Sample cancellation form

(If you want to revoke the contract, please fill out this form and send it back.)

- An       ROOQ GmbH

In the strawberry field 20

52078 Aachen

              Fax: +49 (0) 241 41252099

Email: team@rooq.de

 

I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/ the provision of the following service (*):

- Ordered on (*)/ Received on (*): ________________________

- Name of consumer(s): ______________________________________

- Address of consumer(s):

 

Signature of consumer(s) (only if notification is on paper)

 

(*) Please cross out what is not applicable