Shipping Policy

processing time

  • All orders are processed within 1 to 2 business days (excluding weekends and holidays) upon receipt of your order confirmation email. You will receive another notification when your order is on its way to you.


Shipping rates & delivery times

  • Shipping with UPS is free worldwide.
  • Orientation of shipping zones: The table below serves as an orientation for the zone-related delivery times.
  • We guarantee to offer you the best possible shipping option.
  • Possible import duties or similar costs are not covered. These can occur, for example, with deliveries outside of Europe.


  • Standard Zone 1: Andorra, Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Monaco, Netherlands, Norway, Poland, Portugal, Romania, San Marino , Slovakia, Slovenia, Spain, Sweden, Switzerland, UK, Guernsey, Jersey
  • Standard Zone 2: Albania, Armenia, Azerbaijan, Belarus, Bosnia and Herzegovina, Georgia, Gibraltar, Iceland, Kazakhstan, Kosovo, Kyrgyzstan, Moldova, Montenegro, North Macedonia, Faroe Islands, Greenland, Turkey, Russia
  • Standard Zone 3: Mexico, Puerto Rico
  • Standard Zone 4: Argentina, Australia, Brazil, Colombia, Chile, Costa Rica, Ecuador, Honduras, India, New Zealand, Peru, Thailand, UAE, Uruguay, Venezuela, Guatemala
  • Standard Zone 5: Canada, USA



  • Due to COVID-19 please allow us to take some extra processing time. The health of our external partners and our own employees is always our top priority.
  • The delivery times are always calculated on working days.
  • All packages are insured.
  • All listed shipping costs apply only to the purchase of a single item.
  • Purchasing multiple items may result in additional shipping costs.

How can I track my shipment?

When your ROOQs are on their way, you will be notified by email. A tracking link can then show you exactly how close your ROOQs are.