1. INTRODUCTION

We would like to use the information below to provide you “data subject” with an overview of our processing of your personal data and your rights under data protection law.

2. DATA CONTROLLER

The data controller, as defined by the GDPR, is:

ROOQ GmbH
Im Erdbeerfeld 20
52078 Aachen
Deutschland

team@rooq.de
Tel +49 (0) 241 / 41 25 2001
Fax +49 (0) 241 / 41 25 2099

Data controller´s representative: Ralf Rüttgers

3. DATA PROTECTION OFFICER

You can reach the data protection officer as follows:
Five Consulting
Dipl.-Ing. Klaus Pampuch
pampuch@five.consulting
www.five.consulting
You may contact our data protection officer directly at any time if you have any questions or suggestions regarding data protection.

4. TECHNOLOGY

4.1 SSL/TLS ENCRYPTION

This site uses SSL or TLS encryption to ensure the security of data processing and to protect the transmission of confidential content, such as orders, login details or contact requests that you send to us as the website operator. You can recognize an encrypted connection by your browser´s address bar reading “https://” instead of “http://” and the lock symbol in the browser bar.

We use this technology to protect your transmitted data.

4.2 DATA COLLECTION WHEN VISITING THE WEBSITE

If you only use our website for informational purposes, i.e. if you do not register or otherwise provide us with information, we only collect the data your browser sends our server (in what is known as “server log files”). Our website collects a range of general data and information each time you access a website or an automated system. This general data and information is stored in the servers log files. It may be collected.

  1. the browser types and versions used,
  2. the operating system used by the accessing system,
  3. the website from which an accessing system accesses our website (called a referrer),
  4. the sub-pages accessed via an accessing system on our website,
  5. the date and time the website is accessed,
  6. an internet protocol address (IP address) and
  7. the accessing system’s internet service provider.

No conclusions are drawn about you when using this general data and information. Instead, this information is needed to

  1. properly deliver our website content,
  2. to optimize the content of the website as well as to advertise it,
  3. to ensure the continued functioning of our information technology systems and our websites technology as well as to
  4. provide the information necessary for law enforcement authorities to prosecute in the event of a cyber-attack.

This collected data and information is therefore statistically analyzed and further analyzed by us with the aim of increasing data protection and data security within our company to ultimately ensure an optimum level of protection for the personal data being processed by us. The data from the server log files is stored separately from all personal data provided by a data subject.

The legal basis for data processing is Article 6 Paragraph 1 Sentence 1(f) GDPR. Our legitimate interest is based on the purposes listed above for the collection of data.

4.3 ENCRYPTED PAYMENT TRANSACTIONS

If, after concluding a paid contract, you need to provide us with your payment details (e.g. account number for direct debit authorization), this data is required for payment processing.

Payment transactions via the usual means of payment (Visa/MasterCard, direct debit) are carried out exclusively via an encrypted SSL or TLS connection. You can recognize an encrypted connection by your browsers address bar reading “https://” instead of “http://” and the lock symbol in the browser bar.

We use this technology to protect your transmitted data.

5. COOKIES

5.1 GENERAL INFORMATION ABOUT COOKIES

We use cookies on our website. Cookies are small files that are automatically created by your browser and stored on your IT system (laptop, tablet, smartphone, etc.) when you visit our website.

Information generated from the specific device used is stored in cookies. This does not mean, however, that we will gain immediate knowledge of your identity.

The use of cookies helps us make it more convenient for you to use our website. For example, we use session cookies to detect whether you have already visited individual pages on our website. These are erased automatically when you leave our website.

We also use temporary cookies to optimize user-friendliness. These cookies are stored on your device for a specific period of time. If you return to our website to use our services, cookies allow us to automatically recognize that you have visited our website previously and remember the inputs and settings you have made so that you do not have to enter them again.

We also use cookies to statistically record the use of our website and analyze it for the purpose of optimizing our services. These cookies allow us to automatically recognize that you have already visited our website when you visit our website again. These cookies are automatically erased after a defined period of time.

5.2 LEGAL BASIS FOR THE USE OF COOKIES

The data processed by cookies, which are required for the proper functioning of the website, are to safeguard our legitimate interests pursuant to Article 6 Paragraph 1 Sentence 1(f) GDPR.

Cookie Settings

For all other cookies you have given your consent to this through our opt-in cookie banner in accordance with Article 6 Paragraph 1(a) GDPR.

6. CONTENT OF OUR WEBSITE

6.1 REGISTERING AS A USER

You have the option to register on our website by providing personal data.

The input screen used to register in each case determines what personal data is shared with us. The personal data you enter will be collected and stored exclusively for internal use by us and for our own purposes. We may arrange for data to be shared with one or more data processors, such as a parcel service, which will also use your personal data solely for internal purposes attributable to us.

When you register on our website, the IP address assigned by your Internet Service Provider (ISP) and the date and time of registration are also stored. This is done only for the purpose of preventing our services from being misused. If necessary, this data may be used to clarify the situation surrounding any crimes committed. In this respect, the storage of this data is necessary for our security. This data will not be disclosed to third parties unless there is a legal obligation to do so or the data is used for criminal prosecution.

Your registration, including the voluntary entry of personal data, also allows us to offer you content or services which, due to their nature, may only be offered to registered users. Registered persons are free to modify the personal data they provided during the registration process at any time or have it completely erased from our database.

We will provide you with information at any time on request as to what personal data is stored about you. We will also rectify or erase delete personal data at your request, unless legal retention obligations to the contrary are in place. Data subjects may contact the data protection officer named in this Privacy Notice and all other employees for this purpose.

Your data is processed in the interests of simple, convenient use of our website. This constitutes a legitimate interest as defined by Article 6 Paragraph 1(f) GDPR.

6.2 DATA PROCESSING WHEN OPENING A CUSTOMER ACCOUNT AND FOR CONTRACT EXECUTION

Pursuant to Article 6 Paragraph 1(b) GDPR, personal data is collected and processed if you provide it to us for the execution of a contract or when opening a customer account. The data collected is shown in each input form. You may erase your customer account at any time by sending a message to the data controllers address as stated above. We store and use the data you provide to execute contracts. After complete execution of the contract or erasure of your customer account, your data will be blocked, taking into account tax and commercial retention periods, and erased once these periods have expired unless you have expressly consented to the further use of your data or we are legally permitted to further use your data, about which we will inform you below.

6.3 DATA PROCESSING FOR ORDER PROCESSING

The personal data we collect is disclosed to the transport company hired to deliver goods under the scope of contract execution, provided this is necessary for the delivery of the goods. We disclose your payment details to the bank commissioned as part of payment processing, provided this is necessary for payment processing. If payment service providers are used, we will explicitly inform you about this below. The legal basis for this transfer of data is Article 6 Paragraph 1(b) GDPR.

6.4 CONCLUSION OF CONTRACTS WITH THE ONLINE SHOP, RETAILERS AND DISPATCH OF GOODS

We only send personal data to third parties where necessary as part of contract execution, for example to the companies entrusted with the delivery of the goods or the bank entrusted with processing payment. No data is otherwise sent unless you have expressly agreed to this. Your data will not be disclosed to third parties without your express consent, for example for advertising purposes.

The basis for data processing is Article 6 Paragraph 1(b) GDPR, which permits the processing of data for the fulfilment of a contract or pre-contractual measures.

7. NEWSLETTERS

7.1 NEWSLETTER FOR REGULAR CUSTOMERS

If you have provided us with your email address when purchasing goods or services, we reserve the right to send you regular emails with offers on products or services from our collection similar to those you have already purchased. We do not require your specific consent for such purposes as per article 7, paragraph 3 of the UWG (Unfair Competition Act). The sole basis for the data processing is our legitimate interest in personalised direct marketing in line with article 6, paragraph 1 lit. f GDPR. We will not send you any emails should you expressly object to the use of your email address for that purpose. You are entitled to object to the use of your email address for the aforementioned purpose at any time with immediate effect by notifying the data controllers listed in the opening of this statement. By taking this action, you will incur submission fees only in line with basic rates. After receipt of your objection, your email address will immediately be removed for marketing purposes.

7.2 MARKETING NEWSLETTER

You can subscribe to our newsletter via our website. The input screen determines which personal data are shared with us when subscribing to the newsletter.

We use our newsletter to regularly communicate our offers to our customers and business partners. You can, therefore, only receive our company´s newsletter if

  1. you have a valid email address and
  2. have registered for the newsletter.

For legal reasons, as part of the double opt-in procedure a confirmation email will be sent to the email address you provided when registering for the newsletter. This confirmation email is sent to check if you are the holder of the email address and have authorized the newsletter.

When you register for the newsletter we also save the IP address used by your IT system at the time of registration, which is issued by your Internet Service Provider (ISP) as well as the date and time of registration. We must collect this data to investigate any (possible) misuse of your email address at a later stage and it is therefore lawful for the purposes of our security.

The personal data collected during registration are used solely for sending our newsletter. Furthermore, subscribers to the newsletter may receive information via email if this is required in order to administer the newsletter service for registration purposes, which may be the case if our newsletter is amended or technical circumstances change. Personal data collected for our newsletter service are not shared with third parties. You may terminate your subscription to our newsletter at any time. You can at any time withdraw your consent to the storage of the personal data you shared during registration. A link is provided in each newsletter to allow you to withdraw your consent. It is also possible to unsubscribe from our newsletter directly through the website or to contact us in another manner.

The legal basis for data processing for the purposes of sending a newsletter is article 6, paragraph 1 lit. a GDPR.

8. WEB ANALYTICS

8.1 FACEBOOK PIXEL (CUSTOM AUDIENCE)

This website uses “Facebook Pixel” by Facebook, Inc., 1 Hacker Way, Menlo Park, CA 94025, USA (“Facebook”). If explicit consent is given, it may be used to track the behaviour of users after they have seen or clicked on a Facebook ad. This process is used to analyse the effectiveness of Facebook advertisements for statistical and market research purposes and can help to optimise future advertising measures.

The data collected is anonymous for us and does not give us any information about the identity of the user. However, the data is stored and processed by Facebook, which means that it is possible to connect the respective user profile. Furthermore, Facebook may use the data for its own advertising purposes in accordance with the Facebook Data Policy (https://www.facebook.com/about/privacy/). You can enable Facebook and its affiliates to operate ads on and off Facebook. A cookie may also be stored on your computer for these purposes. These processing operations only take place if express consent is granted in accordance with Article 6 Paragraph 1(a) GDPR.

Consent to the use of Facebook Pixel may only be given by users who are older than 13 years of age. If you are under the age stated above, please ask your parent or guardian for permission.

To deactivate the use of cookies on your IT system, you can adjust your browser?s settings so that cookies can no longer be stored on your IT system in future or so that cookies that have already been stored are erased. However, disabling all cookies may mean you may no longer have access to certain functions on our website. You may also disable the use of cookies by third parties such as Facebook on the Digital Advertising Alliance website below: https://www.aboutads.info/choices/

In addition, you can disable cookies for distance measurement and advertising purposes on the following websites:

  1. http://optout.networkadvertising.org/
  2. http://www.youronlinechoices.com/uk/your-ad-choices/

Please note that this setting will also be deleted if you delete your cookies.

8.2 GOOGLE ANALYTICS

We use Google Analytics, a web analytics service provided by Google Ireland Limited (https://www.google.com/about/) (Gordon House, Barrow Street, Dublin 4, Ireland; hereinafter referred to as “Google”), on our website. As part of this, pseudonymised user profiles are created and cookies (see the section on “Cookies”) are used. The information generated by the cookie about your use of this website, such as your browser

  1. browser type/version
  2. operating system
  3. referrer URL (website previously visited), host
  4. name of the accessing computer (IP address) and
  5. time of server request,

is transmitted to a Google server in the US and stored there. This information is used to evaluate your use of this website, to compile reports on the website activities, and to perform further services linked to website and internet use for market research purposes and to tailor the design of this website. This information may also be sent to third parties if this is legally required or if third parties process this data on behalf of Google. Under no circumstances will your IP address be associated with any other data. IP addresses are anonymised so that it is not possible to assign them to individuals (known as IP masking).

You may refuse the use of cookies by selecting the appropriate settings on your browser; however, we would point out that this may result in you not being able to use all the features of this website.

These processing operations only take place if express consent is granted in accordance with Article 6 Paragraph 1(a) GDPR.

You can also prevent the data generated by the cookie about your use of the website (including your IP address) from being sent to and processed by Google by downloading and installing the available browser add-on (https://tools.google.com/dlpage/gaoptout?hl=en).

As an alternative to the browser add-on, especially for browsers on mobile devices, you can also prevent Google Analytics from capturing data by clicking on the following link: Deactivate Google Analytics. This sets an opt-out cookie that prevents the future collection of your data when visiting this website. The opt-out cookie is only valid on this browser and only for our website and is stored on your device. If you erase the cookies stored for this browser, you will need to reset the opt-out cookie.

Additional information on data protection with respect to Google Analytics is available on the Google Analytics website in the help section (https://support.google.com/analytics/answer/6004245?hl=en).

PLUGINS AND OTHER SERVICES

GOOGLE RECAPTCHA

This website also uses the reCAPTCHA feature provided by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland (“Google”). This feature is primarily used to differentiate whether an entry is made by a natural person or whether the function is being misused through mechanical and automated processing. Use of the service also involves sending the IP address and any other data required by Google for the reCAPTCHA service to Google. These processing operations only take place if express consent is granted in accordance with Article 6 Paragraph 1(a) GDPR.

Further information about Google reCAPTCHA and Google’s privacy policy can be found at: https://www.google.com/policies/privacy/.

GOOGLE TAG MANAGER

This website uses Google Tag Manager, a cookie-free domain that does not collect personally identifiable information.

With this tool, “website tags” (i.e. keywords that are integrated into HTML elements) can be implemented and managed via an interface. By using the Google Tag Manager, we can automatically track which button, link or customised image you have actively clicked and then record which content on our website is of particular interest to you.

The tool also triggers other tags that may themselves collect data. Google Tag Manager does not access this data. If you have disabled it at the domain or cookie level, it will remain in place for all tracking tags implemented with Google Tag Manager.

These processing operations only take place if express consent is granted in accordance with Article 6 Paragraph 1(a) GDPR.

9. PAYMENT PROVIDER

9.1 PAYPAL

We have integrated PayPal components on this website. PayPal is an online payment service provider. Payments are processed via PayPal accounts, which are virtual private or business accounts. In addition, PayPal offers the option of processing virtual payments via credit cards if a user does not have a PayPal account. A PayPal account is managed via an email address, which is why there is no traditional account number involved. PayPal makes it possible to induce online payments to third parties or to receive payments. PayPal also acts as a trustee and offers buyer protection services.

The European operating company of PayPal is PayPal (Europe) S.à.r.l. & Cie. S.C.A., 22?24 Boulevard Royal, 2449 Luxembourg, Luxembourg.

If you select “PayPal” as your payment option during the ordering process in our online shop, your data will be automatically transmitted to PayPal. By selecting this payment option, you are consenting to the personal data required to process your payment being sent.

The personal data transmitted to PayPal usually includes your first name, surname, address, email address, IP address, telephone number, mobile phone number or other data necessary to process payment. Personal data related to the respective order is also necessary to process the purchase agreement.

The transmission of data is intended for payment processing and fraud prevention purposes. We will transmit personal data to PayPal in particular if there is a legitimate interest in the transmission. Under certain circumstances, the personal data exchanged between PayPal and us is transmitted by PayPal to credit agencies. The purpose of this transmission is to verify your identity and creditworthiness.

PayPal may also disclose the personal data to affiliated companies and service providers or subcontractors, provided this is necessary to fulfil contractual obligations or the data will be processed on behalf of PayPal.

You have the option of revoking your consent to PayPal handling your personal data at any time. Revoking your consent does not affect personal data that must be processed, used or transmitted for (contractual) payment processing.

PayPal is used in the interest of proper, easy payment processing. This constitutes a legitimate interest as defined by Article 6 Paragraph 1(f) GDPR.

PayPal’s current privacy policy can be found at https://www.paypal.com/webapps/mpp/ua/privacy-full.

9.2 SOFORT

We have integrated Sofortüberweisung components on this website. Sofortüberweisung is a payment service that facilitates the cashless payment for products and services online. Sofortüberweisung represents a technical procedure through which the online merchant immediately receives a payment confirmation. This enables a merchant to deliver goods, services or downloads to the customer immediately once the order has been placed.

Sofortüberweisung is operated by SOFORT GmbH, Fussbergstrasse 1, 82131 Gauting, Germany, Part of the Klarna Bank AB, (publ), Sveavägen 46, 111 34 Stockholm, Sweden.

If you select “Sofortüberweisung” as your payment option during the ordering process in our online shop, your data will be automatically transmitted to Sofortüberweisung. By selecting this payment option, you are consenting to the personal data required to process your payment being sent.

If your payment is processed via Sofortüberweisung, you will be sending your PIN and TAN to Sofort GmbH. Sofortüberweisung carries out a bank transfer to us after performing a technical check of the account balance and retrieving further data to check the account coverage. We are automatically notified of the execution of this financial transaction.

The personal data exchanged with Sofortüberweisung includes your first name, surname, address, email address, IP address, telephone number, mobile phone number or other data necessary to process payment. The transmission of data is intended for payment processing and fraud prevention purposes. We will also transmit personal data to Sofortüberweisung if there is a legitimate interest in such data being sent. Under certain circumstances, the personal data exchanged between Sofortüberweisung and us is transmitted by Sofortüberweisung to credit agencies. The purpose of this transmission is to verify your identity and creditworthiness.

Sofortüberweisung may also disclose the personal data to affiliated companies and service providers or subcontractors, provided this is necessary to fulfil contractual obligations or the data will be processed on behalf of Sofortüberweisung.

The data subject has the option of revoking their consent to Sofortüberweisung handling their personal data at any time. Revoking your consent does not affect personal data that must be processed, used or transmitted for (contractual) payment processing.

Sofortüberweisung is used in the interest of proper, easy payment processing. This constitutes a legitimate interest as defined by Article 6 Paragraph 1(f) GDPR.

Sofortüberweisung?s current privacy policy can be found at https://www.sofort.com/ger-DE/datenschutzerklaerung-sofort-gmbh/ (German only).

9.3 AMAZON PAYMENTS

Our website accepts payments via Amazon Pay. The provider of this service is primarily Amazon Payments Europe s.c.a., secondarily Amazon EU SARL, Amazon Services Europe SARL and Amazon Media EU SARL, all located in 5 Rue Plaetis, 2338 Luxemburg (hereafter “Amazon Pay”).

If you select payment via Amazon Pay, the payment data you provide will be supplied to Amazon Pay based on Art. 6 (1) (a) (Consent) and Art. 6 (1) (b) DSGVO (Processing for contract purposes). You have the option to revoke your consent at any time with future effect. It does not affect the processing of data previously collected.

Link: https://pay.amazon.com/de/help/201751600

10. ADVERTISING

10.1 GOOGLE ADS (FORMERLY ADWORDS)

Our website uses the functions of Google Ads, which we use to advertise this website in Google?s search results as well as on third party websites. The provider is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland (“Google”). To this end, Google places a cookie on your device?s browser, which automatically uses a pseudonymous cookie ID and facilitates interest-based advertising on the basis of the websites you have visited.

These processing operations only take place if express consent is granted in accordance with Article 6 Paragraph 1(a) GDPR.

No further processing will take place unless you have consented to Google linking your internet and app browsing history to your Google account and using information from your Google account to personalise ads you view online. In this case, if you are logged in to Google during your visit to our website, Google will use your information in conjunction with Google Analytics data to create and define target audience lists for cross-device remarketing. Google will temporarily link your personal data with Google Analytics data in order to form target groups.

You can permanently disable the setting of cookies for ad preferences by downloading and installing the browser plug-in available from the following link: https://www.google.com/settings/ads/onweb/.

Alternatively, you can contact the Digital Advertising Alliance at www.aboutads.info to find out about the setting of cookies and configure your settings. Finally, you can adjust your browser?s settings in such a way that you are informed about the use of cookies and you only permit the acceptance of cookies on an individual basis or in certain cases; alternatively you may adjust these settings to generally block cookies. Not accepting cookies may limit the functionality of our website.

More information and the privacy policy regarding advertising and Google can be found here: https://www.google.com/policies/technologies/ads/.

11. YOUR RIGHTS AS A DATA SUBJECT

11.1 RIGHT TO CONFIRMATION

You have the right to request confirmation from us as to whether personal data relating to you will be processed.

11.2 RIGHT TO INFORMATION (ARTICLE 15 GDPR)

You have the right to obtain information about the personal data stored about you at any time, free of charge, as well as the right to access a copy of such data from us, in accordance with the statutory provisions.

11.3 RIGHT TO RECTIFICATION (ARTICLE 16 GDPR)

You have the right to request the immediate rectification of incorrect personal data relating to yourself. Furthermore, the data subject has the right to request the completion of incomplete personal data, taking into account the purposes of the processing.

11.4 ERASURE (ARTICLE 17 GDPR)

You have the right to demand that we erase the personal data relating to you be deleted without delay, provided that one of the reasons provided by law applies and if processing or further storage is not required.

11.5 RESTRICTION TO PROCESSING (ARTICLE 18 GDPR)

You have the right to request that we restrict the processing of your data if one of the legal requirements is met.

11.6 DATA TRANSFERABILITY (ARTICLE 20 GDPR)

You have the right obtain personal data relating to you that you provided us in a structured, commonly used and machine-readable format. You also have the right to transfer this data to another controller without hindrance by us, to whom the personal data was provided, provided that the processing is based on the consent pursuant to Article 6 Paragraph 1(a) GDPR or Article 9 Paragraph 2(a) GDPR or on a contract pursuant to Article 6 Paragraph 1(b) GDPR, and the data are processed using automated procedures, unless processing is necessary to complete a task, is in the public interest or is carried out in the exercise of an official authority assigned to us.

Furthermore, when exercising your right to data transferability pursuant to Article 20 Paragraph 1 GDPR, you have the right to have personal data transferred directly from one controller to another, provided this is technically feasible and does not impede the rights and freedoms of other persons.

11.7 OBJECTION (ARTICLE 21 GDPR)

You have the right to lodge an objection to the processing of personal data relating to you for reasons relating to your particular situation where this is done on the basis of Article 6 Paragraph 1(e) (data processing in the public interest) or (f) (data processing on the basis of the weighing of legitimate interests) GDPR.

This also applies to profiling based on these provisions pursuant to Article 4 Number 4 GDPR.

Should you lodge an objection, we will no longer process your personal data unless we can demonstrate compelling and legitimate reasons for such processing that outweigh your interests, rights and freedoms, or where processing serves the assertion, exercise or defense of legal claims.

In individual cases, we process your personal data for direct marketing purposes. You have the right to object at any time to the processing of personal data for the purpose of such advertising. This also applies to profiling where this is connected to this kind of direct marketing. Should you object to the processing of your data for direct marketing purposes, we will no longer process your personal data for this purpose.

In addition, you have the right to object to our processing of your personal data for scientific or historical research purposes or for statistical purposes pursuant to Article 89 Paragraph 1 GDPR for reasons arising from your particular situation, unless such processing is necessary for the performance of a task in the public interest.

You are free to exercise your right to lodge an objection in relation to the use of information society services, Directive 2002/58/EC notwithstanding, by means of automated procedures using technical specifications.

11.8 REVOCATION OF CONSENT REGARDING DATA PROTECTION

You have the right to revoke any consent to the processing of personal data at any time with future effect.

11.9 LODGING A COMPLAINT WITH A SUPERVISORY AUTHORITY

You have the right to complain to a supervisory authority responsible for data protection about our processing of personal data.

PLEASE NOTE THAT IS AN AUTOMATIC TRANSLATION FROM THE ORIGINAL STATED IN GERMAN.

APP – PRIVACY POLICY

NOTES ON DATA PROTECTION

You have decided to use the ROOQ App; we thank you for the trust you have placed in us. In connection with the associated use, we collect and process various personal data that are required to fulfill the specified purposes. In line with our duty to inform you according to Art. 13 DS-GVO, we would like to point out the following:

NAME AND CONTACT DETAILS OF THE RESPONSIBLE OWNER

ROOQ GmbH
Im Erdbeerfeld 20
52078 Aachen
Germany
 
Represented by: Ralf Rüttgers
 
Contact
team@rooq.de
Tel +49 (0) 241 / 41 25 2000

CONTACT DETAILS OF THE DATA PROTECTION OFFICER

We have appointed an external data protection officer:

Five Consulting
Dipl.-Ing. Klaus Pampuch
Frankenforster Str. 44
51427 Bergisch Gladbach

E-Mail: rooq@five.consulting
Web: www.five.consulting

PURPOSE OF PROCESSING

In addition to training analysis, the ROOQ app also offers community features so that, for example, an athlete can connect with a trainer and club.

LEGAL BASIS FOR PROCESSING

The processing is necessary for the performance of a contract pursuant to Article 6 (1) (b), to which the data subject is a party, or for the performance of pre-contractual measures, which is carried out at the request of the data subject. (here: use of the app)

RECIPIENTS OR CATEGORIES OF RECIPIENTS OF THE PERSONAL DATA :

Your personal data will only be passed on to third parties if this is necessary for the provision of our services or if you have given your consent.

SERVICES:

IT infrastructure services provider (currently Microsoft Azure)
Email delivery services provider (currently https://www.mailjet.de)
Provider of app analysis services (currently Google Firebase)

GOOGLE ANALYTICS FOR FIREBASE AND FIREBASE CRASHLYTICS

The ROOQ App uses Google Analytics for Firebase and Firebase Crashlytics.
Google will use this information to evaluate your use of the ROOQ App in order to compile reports on activity for the App operators. Google may also transfer this information to third parties.
This usage data forms the basis for statistical, anonymous evaluations, so that trends can be identified, on the basis of which the offer can be improved accordingly.
The use of Google Analytics for Firebase and Firebase Crashlytics may result in a third country transfer. The legal mechanism for the transfer of data under the GDPR is the EU Standard Contractual Clauses. For more information, please visit (https://policies.google.com/privacy)

Duration of data storage

A deletion of your personal data initiated by us will take place if the data is no longer required to fulfill the purpose pursued with the storage, provided that legal storage obligations do not conflict with this, or if their storage is inadmissible for other legal reasons. This does not affect your subsequent rights.

You have the following rights:
• Right of access by the data subject: Pursuant to Art. 15 of the GDPR, you may request information about your personal data processed by the controller (e.g. the purposes of processing, the categories of personal data, the categories of recipients, the planned storage period).
• In accordance with Art. 16 GDPR, you may immediately request the correction of inaccurate or incomplete personal data stored by the controller.
• Right to rectification: In accordance with Art. 16 GDPR, you may immediately request the correction of inaccurate or incomplete personal data stored by the controller.
• Right to erasure (‘right to be forgotten’): Pursuant to Art. 17 GDPR, you may, under certain conditions, request the deletion of your personal data stored by the controller.
• Right to restriction of processing: According to Art. 18 GDPR, you may, under certain conditions, request the restriction of the processing of your personal data.
• Right to data portability: Pursuant to Art. 20 GDPR, you may receive your personal data that you have provided to the controller in a structured, commonly used and machine-readable format or request that it be transferred to another controller.
Den Abschnitt Widerspruchsrecht bitte im Kasten oder Fett formatieren.
• Right to object: According to Art. 21 GDPR, you have the right to object to the use of your data for the above-mentioned purposes at any time. This is possible insofar as the objection is directed against direct advertising or there are reasons for this that arise from your particular situation. In the case of objection to direct advertising, you have a general right to object, which is implemented by us without specifying a particular situation. To exercise your right of objection, please write to the data protection officer at rooq@five.consulting .
• Pursuant to Art. 7 (3) of the GDPR, you may withdraw your consent, once given, at any time vis-à-vis the controller. This has the consequence that the controller may no longer continue the data processing, which was based exclusively on this consent, for the future.

• Right of appeal: According to Art. 77 of the GDPR, you have the right to lodge a complaint with a supervisory authority if you believe that the processing of your data violates the GDPR. As a rule, you can contact the supervisory authority of your usual place of residence or workplace or our company headquarters for this purpose.

AUTOMATED DECISION MAKING

There is no automated decision making according to Art. 22 para.1,4 GDPR.

CATEGORIES OF PERSONAL DATA THAT ARE COLLECTED

  • Contact data
  • Sport data
  • Training data
  • Usage data (Firebase)
  • Community data

APP-SPECIFIC PRIVACY NOTICES

ACCESSES OF THE APP TO DEVICE FUNCTIONS:

  • Memory of the device
  • Optional: Camera
  • WLAN
  • Mobile data
  • Bluetooth
  • Location services

COOKIES

When you use our app, we may store information on your mobile device in the form of a cookie or with a technology comparable to cookies, because some functions can only be made available with the use of cookies.

DATA SECURITY IN THE APP

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CHANGES TO OUR PRIVACY POLICY

We reserve the right to change our data protection and security measures if this becomes necessary due to technical developments. In these cases, we will also adapt our data protection provisions accordingly and inform you of this in a suitable form and – insofar as necessary – obtain your consent to this.

Häufig gestellte Fragen zur:

ROOQ BOX

ZAHLUNG & RÜCKERSTATTUNG

rooq box, Sensoren & Straps

Du steckst die Sensoren in die kleinen Taschen deiner Straps. Zack. Fertig. WICHTIG: Achte darauf, dass du deine Sensoren und die Straps richtig anziehst! Auf der Homepage des ROOQ Shops findest du eine Anleitung, wie du die Sensoren richtig anziehst.

Deine ROOQs sind clever und wissen automatisch auf welcher Seite sie getragen werden.

Deine ROOQs wiegen 12 Gramm, sind 4,2 cm hoch, 3,2 cm breit und 9 mm dick.

Ja, trotzdem solltest du die ROOQ Straps verwenden, damit die Sensoren an der richtigen Stelle sitzen und die Aufnahme fehlerfrei aufgezeichnet werden. Über diese kannst du natürlich deine eigenen Bandagen zusätzlich wickeln.

Aber klar doch! Die ROOQs wurden speziell zum Einsatz im Boxsport entwickelt.

Oh ja, das solltest du sogar! Die Daten, die dir ROOQ nach dem Sparring liefert sind unverzichtbar. Genau mithilfe dieser Daten, kannst du dein Sparring wahrhaftig analysieren.

#ROOQTIPP: Nehme dein Sparring mit deiner Handykamera auf und vergleiche später die Daten aus deiner ROOQ APP mit dem Video. Du kannst sogar die Daten der einzelne Runden in deiner ROOQ APP analysieren und mit der jeweiligen Runde aus dem Sparring vergleichen. Zum Beispiel: Wie oft du in der 2. Runde geschlagen hast und was das für einen Einfluss auf deinen Gegner hatte.

Deine Sensoren sind strahlwassergeschützt. Das heißt du kannst sie unter laufendes Wasser halten oder mit einem nassen Lappen abwischen. Das wird die Funktion der Sensoren nicht beeinflussen.

Waschmaschine – 40 Grad – fertig. Besser ist natürlich die Handwäsche.

Das ist easy. Nimm dir einfach ein fusselfreies Tuch und wisch über deine Sensoren.

Schreib uns doch einfach eine Nachricht über unser Kontaktformular und wir finden gemeinsam eine Lösung für dein Problem.

Achtung Athlet: Deine Sensoren können zwar von jedem getragen werden, allerdings sind die Sensoren mit deinem Profil gekoppelt. So werden deine Leistungsdaten verfälscht.

Ja, jedes Training kann – egal an welchem Ort, egal zu welcher Zeit – mit deinen ROOQs erfasst werden. Zur Auswertung deiner Daten benötigst du nur eine Internetverbindung.

Noch nicht, aber wir arbeiten bereits an der Weiterentwicklung unserer Technologie.

ROOQ APP

Ganz einfach per Bluetooth. Folge einfach den Anweisungen in deiner App.

Deine aufgezeichneten Daten werden hochverschlüsselt via Bluetooth direkt auf deine ROOQ App übertragen.

Die aufgezeichneten Daten werden auf deinem Smartphone zwischengespeichert – auch ohne stabile Internetverbindung. Allerdings kannst du deine Daten in der App erst dann vollständig einsehen, wenn du sie mit der ROOQ Cloud synchronisiert hast.

Deine Daten kannst du über deine App einsehen und verwalten. Und das ist top secret. Das kannst nur du.

Natürlich! Es wird regelmäßige Updates für die App geben und über die App bekommen deine Sensoren automatische Updates. Wir arbeiten mithilfe deines und dem Feedback der #ROOQNATION daran, die APP konstant zu verbessern und Fehler zu beheben.

Die ROOQ App ist kostenlos und ist Teil der ROOQ Box. Schaue einfach in deinen App / Play Store und suche nach ROOQ.

Eine gute Frage. Wir berechnen den physikalischen Impulswert, auch “Wucht” genannt. Und das können wir nur, weil wir in der Lage sind, die Geschwindigkeit für jeden deiner Schläge zu berechnen. Der Rest ist ROOQ-Magie. Wir haben uns bewusst für den Impulswert entschieden, da hierbei die Schlagperformance des Sportlers ausschlaggebend ist und nicht die Weichheit oder Härte des Ziels, das getroffen wird.

Der ROOQ Score fasst die Schlagparameter eines Athleten im Verlauf eines freien Training zu einem Wert zusammen. Der ROOQ Score ermöglicht es den Athleten und Trainern den boxspezifischen Output der Athleten in derselben Trainingseinheit oder in verschiedenen Trainingseinheiten mit zum Beispiel selbem Ziel über die Zeit mit einem Blick miteinander zu vergleichen.

Klar! Es ist egal, ob du Starter oder Profi bist. Jeder profitiert von seinen ROOQ-Trainingsdaten.

Unsere Algorithmen basieren auf persönlichen Werten. Damit die Berechnungsgrundlagen optimal sind, benötigen wir deine spezifischen Werte bzw. Informationen.

Die ROOQ APP kann dir mehr als 50 Schlagstatistiken anzeigen! Unter anderem deine Schlagkraft, Schlaggeschwindigkeit, Schlaganzahl , Schlagvariation uvm... Schaue am besrten auf der Homepage nach, was ROOQ alles kann.

Zahlung & Rückerstattung

Produkte, die du im ROOQ Online Shop erhalten hast, kannst du innerhalb von 30 Tagen nach Erhalt der Ware zurücksenden. Hierzu müssen keine Gründe angegeben werden. Falls du doch Gründe angeben möchtest, kann uns das helfen, unseren Service für dich zu optimieren. Folgende Voraussetzungen und Bedingungen gelten, damit du eine Rückgabe durchführen kannst: Das Produkt muss original und vollständig verpackt sein. Eine Rechnung muss vorhanden sein, um den Kauf nachvollziehen zu können.

Bitte wende dich an das ROOQ Support Team über unser Kontaktformular für das Rücksendeformular.

Du hast die Möglichkeit, innerhalb von 30 Tagen nach Erhalt des Produktes eine Rücksendung an UPS zu übergeben. Hierfür wende dich gerne an unser ROOQ Support-Team über das Kontaktformular. Sollte es technische Probleme mit deinem Produkt geben, kannst du dich jederzeit und auch nach dieser Frist bei uns melden.

Bei einer Rücksendung fehlerhafter Ware oder innerhalb von 30 Tagen nach Erhalt, erstatten wir natürlich deine Versandgebühren. Hast du per Express-Versand bestellt, erstatten wir dir die Gebühren für die günstigste Versandvariante.

Du erhältst dein Geld auf dem gleichen Weg zurück, wie du die Zahlung bei deiner Bestellung vorgenommen hast. Dieser Vorgang startet, sobald dein Paket bei uns eingetroffen ist. Falls du keine Rückerstattung erhalten hast, wende dich bitte über das Kontaktformular an unser ROOQ Support-Team.

Bisher sind wir nur online vertreten, wir bitten dich demnach auch die Rücksendung online.

Scrolle nach ganz unten zur Fußzeile dieser Seite, um rauszufinden welche Zahlungsarten wir anbieten.

Wende dich bitte an das ROOQ Support Team über unser Kontakformular.

Ja, innerhalb der EU wird eine Rechnung mit MwSt gestellt.

bestellung & Lieferung

Sobald du deine Bestellung ausgelöst hast, bekommst du von uns eine Bestätigungsmail, dass wir deine Bestellung erhalten haben. Check am besten auch mal deinen Spam Ordner – nur zur Sicherheit.

Du solltest folgende Mails erhalten: 1. Bestellbestätigung 2. Rechnung 3. Versandbestätigung mit Trackinglink.

Sobald deine ROOQ Box auf dem Weg zu dir ist, bekommst du alle Informationen zu deiner Lieferung inklusive Tracking ID per Mail. Du kannst dann durch Klicken auf den Link genau sehen, wo sich deine Box gerade befindet.

Vor dem Zahlvorgang kannst du noch alles ändern und stornieren, danach ist dies leider nicht mehr möglich, da auch wir ab diesem Moment an Automatismen gebunden sind.

Hier findest du unsere Länderliste.

UPS versendet für uns die ROOQ Experience in die ganze Welt.

Du hast die Möglichkeit, den Standard Versand von UPS in Anspruch zu nehmen. Kannst du es aber nicht abwarten, kannst du natürlich auch den Express Versand von UPS nutzen. Dein Lieferpreis wird dir im Checkout Prozess gezeigt.

Schreibe uns einfach über das Kontaktformular eine Nachricht. Wir kümmern uns schnellstmöglich um dein Anliegen.

Ja, deine Lieferadresse darf von deiner Rechnungsadresse abweichen. Beide Adressen sollten sich aber im gleichen Land befinden.

Bisher haben wir noch keine Möglichkeit, Geschenkgutscheine zu verkaufen. Wir arbeiten aber an Möglichkeiten.

Ja sicher! Es ist ein Quick-Guide im Lieferumfang enthalten.

datensicherheit

Datensicherheit ist unser Alphathema. Alle Daten werden nur in verschlüsselter Form übertragen. Die Datenspeicherung und Datenverarbeitung erfolgt auf Hochsicherheits-Servern und im Einklang mit der DSGVO.

Du als Sportler entscheidest, welche Daten dein Trainer bekommt. Dein Coach muss natürlich einen Seat für dich haben, das bedeutet ein aktives Abo in der Coaching Zone.

Das bestimmst du. Sobald du das Teilen deiner Daten stoppst, erhält dein Coach keine Daten mehr. Natürlich gilt auch hier, dass dein Coach ein aktives Abo (ein Seat) für dich hat.

Unsere Algorithmen basieren auf persönlichen Werten. Damit die Berechnungsgrundlagen optimal sind, benötigen wir deine spezifischen Werte bzw. Informationen.