Information based on § 5 TM

ROOQ GmbH
Im Erdbeerfeld 20
52078 Aachen
Deutschland

Commercial Register Number: HRB 22069
USt.-Id.: DE318939423
Commercial Register: Amtsgericht Aachen

Management:
Ralf Rüttgers | CEO

Dr.-Ing. Martin Meyer ter Vehn | COO

CONTACT

team@rooq.de
Fax +49 (0) 241 / 41 25 2099

EU DISPUTE RESOLUTION

The European Commission provides a platform for Online Dispute Resolution (OSR): https://ec.europa.eu/consumers/odr.
Our email address can be found at the top of the imprint notice.

We are not willing or obliged to participate in dispute resolution proceedings before a consumer dispute resolution service.

LIABILITY FOR CONTENT

As a service provider, we are liable for our own content on these websites in accordance with 7, paragraph 1 of the German Telemedia Act (TMG). In accordance with Sec. 8 to 10 TMG, service providers are not obliged to monitor transmitted or stored third-party information or to investigate circumstances that indicate illegal activity.

Legal obligation to remove or block the use of information remains unchallenged. However, liability in this regard is only possible from the time of knowledge of a concrete infringement. Illegal content will be removed immediately upon becoming known.

LIABILITY FOR LINKS

Our offer contains links to external websites of third parties. We have no influence on the content of these websites, therefore we cannot assume any liability for these contents. The respective provider or operator of the sites is always responsible for the contents of the linked sites.

The linked sites were checked for possible legal violations at the time of linking. Illegal contents were not recognizable at the time of linking. However, a permanent control of the contents of the linked pages is not reasonable without concrete evidence of a violation of the law. Unauthorized links will be removed immediately upon notification.

COPYRIGHT

The contents and compilations of the providers published on these websites are subject to German copyright law. The reproduction, editing, distribution and any kind of use outside the limits of copyright law require the written consent of the respective author or creator. Downloads and copies of these pages are only permitted for private use.

The commercial use of our contents without permission of the author is prohibited.

Unless otherwise stated, the copyrights of third parties are respected. These websites do not originate from the provider. Contributions of third parties on this site are marked as such. Should you nevertheless discover any infringements of copyright, please inform us. Such content will be removed immediately.

Frequently asked questions about:

ROOQ BOX

PAYMENT & REFUND

ROOQ BOX, Sensoren & Straps

How do I wear my sensors?

You put the sensors in the small pockets of your straps. Zack. Complete. IMPORTANT: Make sure you put your sensors and straps on properly! On the ROOQ Shop homepage you will find instructions on how to put on the sensors correctly.

Right or left? How do I know which sensor is worn on which side?

Your ROOQs are clever and automatically know which side they are worn on.

How heavy and how big are my sensors?

Your ROOQs weigh 12 grams, are 4.2 cm high, 3.2 cm wide and 9 mm thick.

Can I just wear my ROOQs under normal boxing bandages?

Yes, you should still use the ROOQ Straps so that the sensors are in the right place and the recording is recorded correctly. You can of course also wrap your own bandages over these.

Can I also wear my ROOQs under my boxing gloves?

Of course! The ROOQs were specially developed for use in boxing.

Can I also wear my ROOQs during sparring?

Oh yes, you should! The data that ROOQ provides you after the sparring is indispensable. It is precisely with the help of this data that you can truly analyze your sparring.

#ROOQTIPP: Record your sparring with your mobile phone camera and later compare the data from your ROOQ APP with the video. You can even analyze the data of the individual rounds in your ROOQ APP and compare them with the respective sparring round. For example: how many times you punched in your 2nd round and how it affected your opponent.

Can I also wash my ROOQs?

Your sensors are splashproof. This means you can hold them under running water or wipe them off with a wet rag. This will not affect the function of the sensors.

How do I wash my straps?

Washing machine - 40 degrees - done. Of course hand washing is better.

How can I dry my sensors if they got wet?

That's easy. Just grab a lint-free cloth and wipe your sensors.

I lost my straps/charging Case. can i buy new ones?

Just write us a message about our contact form and together we will find a solution to your problem.

Can I give my sensors to someone else?

Attention athletes: Your sensors can be worn by anyone, but the sensors are linked to your profile. Your performance data will be falsified.

Can I also use my ROOQs abroad?

Yes, every workout can be recorded with your ROOQs - no matter where, no matter what time. You only need an internet connection to evaluate your data.

Can my sensors also detect kicks?

Not yet, but we are already working on further developing our technology.

ROOQ APP

How do I connect my sensors to the ROOQ app?

Quite simply via Bluetooth. Just follow the instructions in your app.

How do I get my training data from the sensors to my app?

Your recorded data is transmitted directly to your ROOQ app via Bluetooth in highly encrypted form.

What happens to my data if I don't have a stable internet connection immediately after recording?

The recorded data is cached on your smartphone - even without a stable internet connection. However, you can only fully view your data in the app once you have synchronized it with the ROOQ Cloud.

Where can I view and manage my data?

You can view and manage your data via your app. And that is top secret. Only you can do that.

Are there also updates?

Naturally! There will be regular updates for the app and your sensors will get automatic updates via the app. With the help of your feedback and that of #ROOQNATION, we are constantly working on improving the APP and fixing bugs.

How expensive is the ROOQ app?

The ROOQ App is free and is part of the ROOQ Box. Just go to your App/Play Store and search for ROOQ.

Exactly what power does ROOQ put out in the power score?

Great question! We calculate the physical momentum, also called “force”. We are able to do it since we calculate the speed of all your punches. The rest is ROOQ magic. We deliberately chose the momentum because we focus on the athlete’s performance which matters. This is more representative than softness or hardness of the target being hit.

What is the ROOQ Score?

The ROOQ Score is the training output of an athlete. It combines all of his training scores over the course of a training into one value. The faster, harder and more often he punches in different training sessions, the more his score increases. Athletes and coaches can then compare this boxing-specific score with each other, for example, the same goal over time at a glance.

Can boxing beginners also train with ROOQ?

Of course it is. It doesn’t matter if you are a beginner or a professional. Everyone benefits from their ROOQ training data.

Why does ROOQ need information about my age, weight and height?

Our algorithms are based on personal values. In order to ensure that the calculation bases are optimal, we need your specific values or information.

What box-specific data is shown in the ROOQ APP?

The ROOQ APP can show you more than 50 punch statistics! Among other things, your impact power, impact speed, number of impacts, impact variation and much more... Take a look at the homepage to see what ROOQ can do.

Payment & Refund

Are there any terms and conditions for returning goods?

You can return products that you purchased in our ROOQ online shop within 30 days after receiving the goods. No reasons need to be given for this. If you do want to give reasons, this can help us to optimize our service for you. The following requirements and conditions apply so that you can make a return: The product must be original and fully packaged. An invoice must be available in order to be able to trace the purchase.

How does the return process work at ROOQ?

Please contact ROOQ Support Team via our contact form for the return form.

How long do I have for a return?

You have the possibility to send a return to UPS 30 days of receiving the product. For this, please contact our ROOQ support team via the contact form. If there are technical problems with your product, you can contact us at any time and even after this period.

Will also shipping cost be refunded?

If you return the ROOQ BOX within 30 days after receiving the goods, the shipping cost will be refunded as well. If you ordered via express, we will refund you the cheapest option (for some countries it could be the standard or the express)..

When and how do I receive my refund in case of cancellation?

You will receive your money back in the same way you made your payment. This will happen as soon as the ROOQ BOX is in our headquarter. If you have not received a refund, please contact the contact form ROOQ Support Team.

Can I return my order in a store?

So far we are selling online. Please also use the online steps to ship back our product.

What payment methods are available?

Scroll down to the footer of this page to find out which payment methods you are able to use for your purchase.

Who can I contact for questions about my invoice?

Contact our Support Team through the Contact form.

Is it possible to get a VAT invoice?

Yes, within the EU an invoice with VAT will be issued.

order & delivery

Was my order successful?

You will receive a confirmation mail as soon as we received your order. You should also check your spam folder just in case.

Which Emails do I receive after my purchase?

You should receive the following: 1. Confirmation Email 2. Invoice Email 3. Shipping Email with Tracking-Link.

How can I check the status of my order?

As soon as your order is shipped you will receive a shipping confirmation including the tracking ID via mail. By clicking on the link you can locate your order.

Can I still change or cancel my order?

As long as the payment process hasn’t been completed you can change and cancel. As soon as the order is placed it’s no longer possible to cancel or change anything.

Where does ROOQ deliver to?

here you can find our list of countries.

What carrier delivers the package?

UPS delivers our ROOQ experience into the world.

What delivery options are there and how expensive are they?

You have the option of using standard UPS shipping. But if you can't wait, you can of course also use UPS express shipping. Your delivery price will be shown to you in the checkout process.

My ROOQ Box has not arrived yet. What can I do?

Just write us about that contact form a message. We will take care of your request as soon as possible.

Can my billing address and my delivery address differ?

Of course, that is not a problem at all. They should be in the same country though.

Can I buy a ROOQ voucher or gift card?

As of now, we don't have the ability to sell gift cards. But we are working on possibilities.

Is there a user manual for ROOQ?

Yes, of couse! A quick guide is included in the scope of delivery.

data security

Is my data secure?

Data security is the most important thing for us. All data is transmitted in an encrypted form. Data storage and data processing are carried out on high-security servers and in accordance with the DSGVO.

Does my trainer see all my data?

You as an athlete decide which data your coach can have access to. Your coach must of course have a seat for you, which means an active subscription in the Coaching Zone.

Can my coach still see my data after I stopped the relationship?

It is up to you. As soon as you stop sharing your data, your coach will no longer receive any data. Of course, your coach must have an active subscription (a seat) for you.

Why does ROOQ need my data regarding my age, weight and height?

Our algorithms are based on personal values. In order to ensure that the calculation bases are optimal, we need your specific values or information.